Frequently Asked Questions

How do I access my voucher(s)?
I have logged in and still don't see my voucher. Help!
Refund Policy
What if the Company goes out of business before I use my voucher?
I can't print my voucher. Help!
How can I tell if my voucher has been used?
How can I cancel my account or unsubscribe from daily emails?
How do I change my city of interest or email address?
I am trying to log in and I keep getting an error message that my email credentials are not valid. What does that mean?
Is my information safe with you?
What if my bill is $35 and my voucher is for $40? What happens?
What about gratuity or tipping?
What if the merchant refuses to take my voucher...what should I do?
How do I give the voucher to someone as a gift?
I signed up for your deals, but don't see any deals in my city?
Does BoomStreet have a rewards program?
How do I return/exchange a product?
I ordered a product and I haven't received it. Where is my order?
Where can I access and view my order history?
How do I contact BoomStreet?
How do I use my store credit?
Does my voucher need to be redeemed, or will my order automatically be shipped?
How do I track my order?



How do I access my voucher(s)?

After purchase, you will receive notification via email that your voucher is ready to print and use. Getting your vouchers is simple - log in to the site to retrieve your voucher(s). They are located under the “Vouchers” tab in your account. Be sure to check the "Deal Terms" listed on your voucher(s) for any important informaiton regarding the redemption of your purchase.

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I have logged in and still don't see my voucher. Help!

If you are successfully logged into your account and still cannot see your voucher, you may be logged in to the wrong account. If you have setup more than one account, try logging in with another of your email addresses. If you are unable to locate your vouchers, you can always email help@boomstreet.com. We are happy to assist.

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Refund Policy

All purchases are refundable within 24 hours of purchase.

You may return defective products for a refund within 48 hours of receipt unless otherwise stated in the Fine Print of the deal. Returns will only be accepted if the product is defective and they are in their original condition with the packaging intact.

The following items are never returnable: undergarments, books, used products, customized or monogramed products, supplements, and products marked “final sale.”

All sales of local and travel vouchers are final. If, for some reason, a local or travel merchant will not honor your voucher, notify us and we will refund your purchase price.

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What if the Company goes out of business before I use my voucher?

Please contact us at: help@boomstreet.com so we may rectify the situation in a timely fashion.

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I can't print my voucher. Help!

We apologize for the trouble. Your voucher may be downloading and saving to your "downloads" folder or another folder, depending on your computer’s default download settings. We can always send you a copy of your voucher if necessary. Please email help@boomstreet.com for assistance.

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How can I tell if my voucher has been used?

If the business is not using our online redemption system, then they keep track of those vouchers that have been used at their establishment. You may call the business of the vouchers in question to verify if they have been used or not. To avoid future confusion, you may use the "mark as used" feature next to each voucher in your account to hide each voucher as you use them.

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How can I cancel my account or unsubscribe from daily emails?

We are sorry to see you go. To be removed from all nCowd mailing lists, please use the unsubscribe link at the bottom of any email from BoomStreet. To cancel your account, you may send a request to help@boomstreet.com. Please be aware you will not have access to any vouchers in an account once closed.

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How do I change my city of interest or email address?

That’s an easy one! Just log in to your account and scroll to the very bottom of the deal page - Under the “My Account” tab, click “Personal Information,” and remember to hit save when complete.

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I am trying to log in and I keep getting an error message that my email credentials are not valid. What does that mean?

This means that you probably have setup two accounts with the same email address. Please send us a help desk ticket and we can resolve this issue for you: help@boomstreet.com.

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Is my information safe with you?

Yes! We use a secure credit card process to make sure your personal information and credit card information is safe. Your credit card information is transmitted over an encrypted SSL connection and your information is not stored on our servers.

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What if my bill is $35 and my voucher is for $40? What happens?

You must use your voucher in its entirety, as there will not be any change given, nor will a new voucher be made for any difference. So go ahead and order dessert or get an extra service! Since your voucher is good only for goods and services, you may not use any remaining balance towards tax or tip.

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What about gratuity or tipping?

“To ensure prompt service” is the rule for tips. If you get standard service, it's customary to tip at least 18% of the total bill, before the discount from your voucher is applied. So if the total bill is $80, and the voucher is good for $80 worth of food, you would tip on the $80. Just look at the total bill before the discount when calculating the tip.

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What if the merchant refuses to take my voucher...what should I do?

We are so sorry for the trouble. Should there be any issue with your voucher, please contact us right away at help@boomstreet.com. We will get the misunderstanding resolved as quickly as possible. In the instance that we are not able to resolve the issue between you and the merchant, we will be happy to provide you a store credit for the purchase. We also suggest you present the voucher upon arrival at the establishment, or at the time of booking, to eliminate any possible issues.

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How do I give the voucher to someone as a gift?

Gifting vouchers is encouraged and very generous of you. Once the deal closes and the voucher is in your account, you can click "Print" and on the voucher you will see the button "Is This Voucher a Gift?" Click on it and you can enter the name of the gift recipient. Once you do that, click the “Print” button on that page and your gift is ready!

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I signed up for your deals, but don't see any deals in my city?

We may not be in your city just yet. You can still sign up for our deals and you will be the first to know when we offer deals in your city. We currently offer national deals and by signing up you will receive these in the meantime. If you live in a city where deals are not currently featured, drop us a line and let us know some of the cool places and things to do in your city... It might be the next on our list of cities to conquer.

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Does BoomStreet have a rewards program?

Yes, we do have a referral rewards program. Our current referral program works like so:

When you purchase one of our deals you will receive a personal referral link to share with friends via email or various social networks. When one of your friends purchase the same deal through your link, you will earn a coupon code to apply toward your next BoomStreet purchase.

1-2 referrals earns a 10% off code

3-4 earns 15% off code

5-6 earns 20% off code

7+ earns 30% off code

Reward coupons are sent out after 10 days from the deal expiration date or the purchase date, whichever is earlier.

Thank you for your interest!

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How do I return/exchange a product?

You may return products for a refund within 14 days of delivery unless otherwise stated in the Fine Print of the deal. Returns will only be accepted if they are in their original condition with the packaging intact and the below form included.

The following items are never returnable: undergarments, books, used products, customized or monogramed products, and products marked “final sale.”

Please fill out this form and include it in your return in order to receive a refund or exchange.

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I ordered a product and I haven't received it. Where is my order?

We apologize for the confusion. All products that are automatically shipped will take 2-4 weeks from the date of purchase to receive. You can also view this information on any auto ship purchase by clicking View/Print on your voucher. If a merchant provides tracking, you will receive an email providing you with your tracking number. Please allow 3-5 business days for this number to update. If you have waited the 4 week time frame for shipping and have still not received your order, please email help@boomstreet.com, and we will address your issue as soon as possible.

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Where can I access and view my order history?

To access your order history, please go to the 'My Account' page in your account. At the top of the page there is a tab called "Order History." Click to expand, and it will provide you with all of your purchase information, including the total purchase price, the date of the purchase, and the last 4 digits on the card used for purchase.

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How do I contact BoomStreet?

You can contact us using the following methods.

Phone: 1-888-647-2830

Email: help@boomstreet.com

Emails are the best way to contact us. Please include your account email, product name, and concern when sending an email, and we will address your issue as soon as possible.

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How do I use my store credit?

Store credit can easily be used by checking the store credit box on the checkout page. You can find this box located underneath "Billing Information". Once you click this box, it will either let you know your remaining balance left to pay or how much store credit you will have remaining on your account after your purchase.

Please note: If this box is not clicked at checkout and the order is fully processed, we are not able to apply the store credit to your purchase. Also, our additional discount codes can’t be combined with store credit when making a purchase.

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Does my voucher need to be redeemed, or will my order automatically be shipped?

To see if your voucher needs to be redeemed, log into your account and click "My Account." This will automatically direct you to your voucher page. Click View/Print on your voucher and read the deal terms printed on your voucher. If your order requires redemption, all redemption instructions will be listed for you there.

Please note that if you purchase multiple vouchers for the same offer, only one voucher can be processed per order. If you have multiple vouchers, you will need to redeem each separately.

If you have redeemed your voucher and have allowed the specified shipping time, please contact us at help@boomstreet.com and we will be more than happy to assist you.

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How do I track my order?

If a merchant provides tracking, you will receive an email providing you with your tracking number. Please allow 2-4 business days for this number to update. Also, once tracking is provided by a merchant, it will be listed in your account along with your purchase.

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